Technical Service Engineer

Tasks :

The technical service engineer will be in charge of the technical support to customers. This involves a close relationship with customers and a customer-oriented mindset. The position’s scope is a mix of technical investigation and analyses, technical presentations and customers meeting and follow-up of customer’s new project evaluation and new product qualification.

•      Work closely with Technical Service-, Quality-, Customer Care -, Production and R&D-Departments

•      Developing long-term relationships with customers and deal with customer’s technical complaints/requests/products qualifications

•      Analyse samples, communicate technical solutions, produce technical reports

•      Making technical presentations & demonstrating how a product meets customer needs

Profile:

•      Has a master degree in engineering, materials sciences, chemistry or physics or a bachelor's degree in industrial sciences or equivalent with significant experience

•      Is fluent in English with excellent communication skills (French will be an asset)

•      Experience in Scanning Electron Microscopy (SEM) as well as in analytical methods like Energy Dispersive X-Ray (EDX) Spectroscopy and Fourrier-Transformed Infra-Red (FTIR) Spectroscopy is welcome.

•      Experience with statistical analysis softwares (Minitab, JMP, etc) will be an asset

•      Knowledge in Printed Circuit Board manufacturing is welcome

•      Six sigma methods will be an advantage

•      Is willing to travel

•      Has ability to build relationships quickly and effectively

•      Has a strong leadership and good negotiation skills

•      Is independent and self-reliable

•      Is well organized with a structured mind-set

Additional information:

• Start: ASAP
• Contract: Permanent
• Work Place: Wiltz, north of Luxembourg